EQ Post

The EQ Post-The world's best citizen journalism for YOU, the Global Pinoy.Year 7 of fearless and independent citizen journalism.
Got a problem? Odds against you? Need help? - The EQualizer Post will even it up for YOU. We are good in fighting the giant windmills (and bullies) of this country!

2016

2016
"Mr.Clean" Binay: Are ALL the Corruption ALLEGATIONS just HEARSAY or "Gawa-Gawa lang?"

EQ video

New EQ Post For Mobile Phones

Read The EQ Post in the NEW "Picture Window" presentation in your mobile phones now.

EQ Post HOME

Wednesday, February 27, 2013

Meralco Customer Care: "Wala pa ring liwanag!"




Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."
The importance of customer service may vary by product or service, industry and customer.  From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.
Some have argued that the quality and level of customer service has decreased in recent years, and that this can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation and/or a customer service policy. From Wikipedia

The True Story of Meralco BureauCRAZY!

An Irate EQ Reader : BUSTED STREET LIGHTS. 
"Wala pa ring liwanag! I give up!"

February 27, 2013
Reply no 4:Thank you for bringing the matter to our attention.

We apologize for the inconvenience this matter has been causing you. We have already made the necessary follow-up and coordination with --------Sector we were informed that a crew with Pick-up number------- under Mr.-----
was already assigned and dispatched to check the busted streetlight in your area. Rest assured that we will monitor the progress of your report.

Please feel free to email us again for other concerns, comments and suggestions or contact us through our Call Center hotline 16211 or 631-1111 for assistance.


Reply No. 3:

"Thank you for bringing the matter to our attention.

We apologize for the inconvenience this matter has been causing you. Based on the feedback provided by our crew on your report, our crew have already replaced the defective streetlight bulb that you are reporting.
However, since you are reporting it again, we deemed it necessary to create another report to be referred again to our  Sector for
checking/execution.  For reference, your new report number is -----. If you wish to make a follow-up on this, please provide the new report number so we can give you the feedback."

Please feel free to email us again for other concerns, comments and suggestions or contact us through our Call Center hotline 16211 or 631-1111for assistance.



Customer Status:No Action!

Reply no.2

"Thank you for bringing the matter to our attention.

Based on our records, your report (with reference number-----) has
already been referred to our ------ Sector for checking. Also, we had coordinated this matter to the above-mentioned office and they had informed us that this is already assigned to our crew with Pick-up #  .

Rest assured that we will make the necessary follow-up regarding your concern.

Please feel free to email us again for other concerns, comments and suggestions or contact us through our Call Center hotline 16211 or 631-1111 for assistance."


Status:No Action

Reply no 1:

"Thank you very much for writing us. It is always a pleasure to be of service to our customers.

 We created the necessary streetlight report to be attended by our
 Sector for checking. Please note that the estimated time of response to streetlight complaints is within three to five working days upon report."

For reference, your report number is----- If you wish to make
a follow-up on this, please provide the report number so we can give you feedback.

Please feel free to email us again for other concerns, comments and suggestions or contact us through our Call Center hotline 16211 or 631-1111 for assistance.


Customer Complaint:
February 20,2013

 "HELP please.
Two of our Meralco Street lights are busted AGAIN!
 Both busted lights are YELLOW."


Meralco Customer Care
For Ripley's Believe it or Not!